Florence Cotton Nightdress - Straight Neck

Postage Info

We gift you FREE EXPRESS postage when you spend over $149. For orders below we EXPRESS post at $13.95 per order. No matter what, you get your order FAST with VIP tracking, we aim to send your order out within 1-2 days. All sent to you with love from Brisbane, Australia. If you select a Pre-Order item we aim to have those sent out with in 14 days. Yes we ship internationally just click the link for more info.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at moira@thenightieshop.com.au. Please note that returns will need to be sent to the following address: PO BOX 5900, West End 4101 Brisbane QLD.

The customer is responsible for return postage costs incurred. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at moira@thenightieshop.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at moira@thenightieshop.com.au.