100% Happiness Guarantee

You have 30 days after receiving your item to exchange or refund, hassle free and straight forward. 

To be eligible for your refund/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Simply fill in the included returns form sent with your order with your request and post your return to the address on the form.

Please note: the customer is responsible for return postage costs incurred.
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at moira@thenightieshop.com.au.

Australia Wide Shipping

We gift you FREE postage when you spend over $150. For orders below we use AUSTRALIA POST STANDARD SHIPPING $9.95 or Express $14.95 per order.

New Zealand Shipping

Using Australia Post we ship for a flat rate of $20 AUD

WE DO NOT SHIP TO OTHER COUNTRIES AT THIS TIME

If your order is in stock and not a pre-order we aim to have your special goodies ready to go within 1-2 business days.  No matter what you will always have your tracking number emailed to you and we are here to help if you have any special requests or need some help.  Please email thenightieshop@gmail or phone 0419 889 790

All Nightie Shop orders are sent to you with love from our headquarters in Brisbane, Queensland Australia. 

Easily exchange or Refund your order - using the included returns form in your order

Our simple refunds and 100% money back guarantee promise

Send your item back in the same un-worn, un-washed condition with tags on using the included returns form that arrives with your order

🖤  How long do pre-orders take to arrive?

I always allow up to 14 days - if there is an issue and it goes beyond that I will issue a refund.

In most cases I try have your pre-order out to you in about 5-10 days

🖤  If I buy as a gift, can they return if it's not right?

Of course!

Your friend can mail their item un-worn back to PO BOX 3045, Birkdale QLD 4159.

Just include a note or email to let me know what they will be exchanging for or I will happily arrange a credit note.

• Gifts can not be refunded unless to the original purchaser.

🖤  What happens if my order is faulty when I receive it?

Please get in touch straight away with an email to : thenightieshop@gmail.com, let us know your order number and photos of the issue and you will have a reply with a solution within a few hours.

🖤  Can I return or get a refund if I have used Afterpay?

Yes of course, there is no difference here to any other payment method

🖤  Do you have a physical store where I can try on the sleepwear?

Sadly not, The Nightie Shop is an online store only, based in Brisbane QLD

🖤  Where are all of our products made?

We only stock 100% pure cotton for every single piece at The Nightie Shop.  Our products are proudly manufactured in India within a small family owned and run business.  India is the worlds largest producer of cotton due to their climate and Northern dry lands.  The variety of light weight cottons is vast and brilliant as are their pattern masters and fabric cutters all of whom are well taken care of, yes I travelled there myself.

🖤  What happens if I put the wrong address or information at checkout?

We are only human and mistakes do happen, send us an email or online chat with the right details and we can change that right away for you.

🖤  Why is ShopPay the only payment option showing up for me?

This is something we have researched and worked out that if you have used ShopPay even just once it will always come up until you clear your history and disable ShopPay from within your App.  In small print below the ShopPay Bar there should be other payment options that you can click on to take you to all other options.  If not please get in touch and we can help you get around this issue.